The Massey Theatre Society Audience Services Coordinator is responsible for the effective operation of the theatre during performances, events and other programming, and for creating a welcoming and positive experience for patrons and facility users. Key functions are training, managing supplies and inventory, point of sales controls and oversight, advance gathering and dissemination of information and reporting / follow up.
Working with the leadership team, the Audience Services Coordinator provides team leadership and fosters a positive work environment for all employees and departmental volunteers and ensures employees’ duties are carried out efficiently with proper training and performance management provided.
The Audience Services Coordinator is responsible for scheduling and supervising Shift Supervisors in Front of House, Box Office and Food and Beverage Services as well as contract Security Services when required. They are also responsible for intake, training and scheduling of front of house volunteers required to operate the facilities.
Effective communication with various staff and volunteers throughout the organization concerning all activities in the facilities is crucial. Congenial and effective communications with all facilities users is also crucial. The Audience Services Coordinator, together with other leaders and under the direction of the Executive Director, models the values and standards for all staff and volunteers in punctuality, customer service, communications, inclusive and welcoming behaviours and attention to the condition of the facilities. The Audience Services Coordinator is expected to, at all times, deliver of duty of loyalty and positive representation of Massey Theatre Society.
The Audience Services Coordinator has oversight of Food and Beverage and Ticketing Services, including overseeing controls and inventory counts, stocking orders/deliveries, and ongoing adjustment of available products making efforts to research appealing, high quality items to sell and striving to advance environmental sustainability practices in the service area. The Audience Services Coordinator reports to the Executive Director and works closely with the Administration, Marketing, Programming and Technical Departments in this small but highly professional team of leaders.
Certificates / Experience Considered Beneficial
Massey Theatre Society is committed to advancing equitable and inclusive employment. All qualified applicants are encouraged to apply. Massey Theatre Society is committed to advancing the Truth and Reconciliation Commission calls to action and encourages people of Indigenous heritage to apply.
If you enjoy a wide range of performing arts and events and working with a diverse public, we would be pleased to receive your resume and cover letter in application for this position.
Deadline for applicants: September 3, 2019
For further information and to submit resumes please contact:
Jessica Schneider, Executive Director, Massey Theatre Society – firstname.lastname@example.orgRead More →
Savage Society and the Massey Theatre Society have joined their artistic forces and are launching the inaugural Indigenous multi disciplinary arts series: The Skookum Indigenous Arts Program. This program is made possible by a three-year grant from the Vancouver Foundation.
This program consists of original plays, dance, film and mixed arts utilizing the theatrical resources of a colonial institution in helping make Indigenous talent visible, raising awareness of the talent and fostering cultural exchange and dialogue. It is truly reconciliation in action.
The first schedule of events is taking place in the month of January in New Westminster at the Massey Theatre, the Plaskett Gallery (in the Massey Theatre) and the Anvil Centre.
January schedule of events
Jan 13 Public Reading of White Noise by Taran Kootenhayoo – 7pm, Plaskett Gallery FREE
White Noise is a comedy on racial commentary – an effort to dissect the micro and macro nuance of racism that exists within Canada, particularly between indigenous and non-indigenous folks. The hope is to explore the layered racism through comedy that exists within ourselves and to witness it in others.
Jan 15 Public Reading of Thanks for Giving by Kevin Loring – 7pm, Plaskett Gallery FREE
The New Canadian play with lots to chew on! While Nan bastes the turkey and prepares the stuffing, her husband hides a freshly hunted bear in the garage and her troublesome daughter is raiding her purse again. To top it all off, her grandchildren have chosen this Thanksgiving to disclose some unexpected personal truths to the family. In this intimate and restorative new play, the table is set and the main course is legacy, but the dessert is pumpkin pie.
Jan 18 Gathering: Skookum Arts Programming Launch at Massey Theatre FREE
Family Pow Wow Dance Class – 3:30pm Massey Theatre Lobby
Catered Public Reception by BigHeart Bannock Catering Plaskett Gallery
Artlatch – 5pm, Massey Theatre
Artlatch will transform Massey Theatre into a gathering/witnessing space for the work of reawakening + sharing artistic and culture gifts. You are asked to witness.
The potlatch is often remembered for its grand giveaways and redistribution of wealth by a chief or respected leader in the community. Canoes would travel from many distances around to witness the work the host of the ‘sɫənəq’(pronounced sl-t-en-ek)or gathering had in mind. In the same essence, we look to use art as a gift and reason to gather and take space in our own ‘Artlatch’. A space to gather, to share, to bundle and to give with arts, performance, music, history, stories, dance, drumming and all other creative gifts.
Jan 24 & 25 The Pipeline Project – 1pm daily & 7:30pm Jan 25 at Anvil Centre Theatre Produced by ITSAZOO Productions and Savage Productions Society
The Pipeline Project brings three people together – two Indigenous and one white – to confront prejudices, while wrestling with their own fossil fuel dependency, and cultural heritage. It is a provocative yet comedic take on the political conflicts surrounding Canada’s oil industry.
Jan 26 Story Catching Gathering – 3:30pm – 7:30pm, Plaskett Gallery FREE
Jan 29 Rumble The Indians who Rocked the World at 7:30pm, Massey Theatre
Last Monday at the Movies Arts Council New Westminster & Massey Theatre film series
The Indians Who Rocked the World film is outstanding. This is a feature documentary about the role of Native Americans in popular music history. The Indians who rocked the world tells the story of a profound, essential, and, missing chapter in the history of American music: The Indigenous Influence.
Featuring music icons Charley Patton, Mildred Bailey, Link Wray, Buffy Sainte-Marie, Jimi Hendrix, Jesse Ed Davis, Robbie Robertson, Redbone, Randy Castillo, and Tabu. Rumble shows these talented First Nations musicians in they helped shape the soundtracks of our lives
Ongoing to Jan. 30
Mixed Reviews – The Art of Carrielynn Victor & Bracken Hanuse Corlett Plaskett Gallery FREE
All events are FREE except The Pipeline Project and The Indians Who Rocked the World. Tickets can be purchased at on ticketsnw.ca.
Venues: Massey Theatre & Plaskett Gallery, 735 Eighth Ave, New Westminster
Anvil Centre, 777 Columbia St. New WestminsterRead More →
New Westminster performer and facilitator Laura Drummond and the Massey Theatre society are proud to announce an upcoming storytelling workshop in New Westminster.
Deborah Williams, award winning performer, co-creator of the international hit Mom’s the Word trilogy and co-founder of Vancouver’s sold out storytelling series The Flame is bringing her storytelling intensive workshop here to the Plaskett Gallery at the Massey Theatre.
In this two-day intensive, Deb will give people the tools to create and share a truly compelling story. This inclusive and supportive workshop is focused on learning and growth.
New to storytelling, but passionate about it? A performer that is looking for a new outlet? Bring a short, interesting personal anecdote, and Deb will work with you to get it performance ready. It has to be true, about you, and told in less than 5 minutes.
Dates: Sat, Nov. 25 & Sun. Nov. 26 @ 10:00 AM to 3:00 PM
Address: Plaskett Gallery, Massey Theatre
Registration: Email email@example.com to arrange e-transfer or payment
Workshop Prices $150.00
Website info www.facebook.com/groups/flamevancouver/about/
About Deborah Williams
Deborah Williams is award winning actress, playwright, director, producer, comedian, storyteller and teacher who has been working professionally for over 30 years. She is the co-creator/producer/host of Vancouver/Victoria’s The Flame, a sold out monthly storytelling event, celebrating it’s 9th season. She is one of the creator/stars of the international hit comedy trilogy Mom’s The Word, true stories enjoyed by 1.5m people in 19 countries in 14 languages. Deborah lived in New Westminster for almost a decade founding the Urban Farmers Fall Fair and the Port Royal Community Garden. She is the proud mother of a couple of wonderful adult scientists who learned their love of nature in the ditches of Queensborough.Read More →
The Exhibition Committee of the Massey Theatre’s Plaskett Gallery is now accepting submissions from visual artists in any medium for exhibitions from January 2018 to December 2018, with the option of doing a one month to a two month exhibition.
Please submit samples of your work in photographic format, a minimum of six photographs, the framed size of each work, an artist’s statement about the proposed exhibition, a curriculum vitae, and a self-addressed stamp with sufficient postage for us to send your material back if not submitted via email. Please, if applicable, include your website address.
The gallery is not able at this time to accommodate sculptures or 3D artworks.
We request that the proposed exhibition submissions have not have been displayed in the New Westminster area in the preceding year.
Deadline for submissions is October 15th 2017
Send submission via email, post or hand deliver to:
Massey Theatre/Plaskett Gallery Exhibition Committee
735 Eighth Avenue, New Westminster, BC V3M 2R2
For more information please contact the Massey Theatre by phone, 604-517-5900 or by email, or visit our website: http://www.masseytheatre.com/calling-artists/.
We will contact those artists selected by mid-November 2017Read More →
New Westminster’s Momentum Youth Arts is seeking submissions from young artists (up to age 25) for our upcoming exhibition at the Anvil Centre’s Community Art Space
This juried exhibition will be centred on themes of Reconciliation and Cultural Appropriation
Submissions are open to all youth artists, though priority may be given to Aboriginal artists
Submit images of up to 3 artworks to firstname.lastname@example.org, along with artist name and contact info. Optional: Let us know if you self-identify as Aboriginal YouthRead More →
Funny Thoughts on a Serious Subject
with Janice Bannister
Find your funny and help Massey Theatre plan for a more inclusive future through this fun approach to inclusive design and community consultation.
Owner of Laughter Zone 101 and stand-up comedy instructor, Janice has an energetic and honest teaching style.
Janice believes everyone has some “funny” in them. It just needs to be brought to the surface.
Massey Theatre is embarking on an inclusive design plan to make the theatre accessible to all in all areas including programming. Participants will be asked to contemplate the topic of inclusion in our arts and cultural sector, universal access to theatres and arts facilities and the value of self-expression and the arts participation in all of our lives.
Caregivers, friends and family and anyone with an interest in a more inclusive community are welcome. Priority will be given to individuals who are passionate about inclusion and accessibility.
The program will offer participants an opportunity to perform their stand-up material
Mondays at 7pm : February 20— March 27 2017
At Massey Theatre
$40 registration fee (plus gst)Read More →
Anything Goes, with words and music by Cole Porter, is set aboard the ocean liner S. S. American, where nightclub singer/evangelist Reno Sweeney is en route from New York to England. Her pal Billy Crocker has stowed away to be near his love, Hope Harcourt, but the problem is Hope is engaged to the wealthy Lord Evelyn Oakleigh. Joining this love triangle on board the luxury liner are Public Enemy #13, Moonface Martin and his sidekick-in-crime Erma. With the help of some elaborate disguises, tap-dancing sailors and good old-fashioned blackmail, Reno and Martin join forces to help Billy in his quest to win Hope’s heart.
RCMT will produce Anything Goes in April 2017. It promises to be a high energy hit in the typical grand show business style of Royal City Musical Theatre. Don’t miss Anything Goes at Massey Theatre next spring. Ticket go on sale October 18 2016Read More →
The Plaskett Gallery has had the privilege to showcase immerging and established Artist. We set out for this year to make the Plaskett Gallery more accessible and create a welcoming and educational environment. On exhibit this year where Enda Bardell: “Out and About”, Sheila Page: “The Beach Beneath or Feet” and Christy Frisken: “There Goes the Train”.
The establishment of a yearly “Master Series” of which Joseph Plaskett was our first “Master” and followed up this year with our second” Master” Jack Campbell celebrates established Artists of renown.
Jack’s exhibit “Pieces of Colour” was a resounding success with close to 600 visitors and over $5,000 in sales. The number of visitors to the Plaskett does not include the Theatre attendance for Fiddler on the Roof, although many made a point of viewing the Art. Volunteers have joined our team to welcome visitors to the Plaskett Gallery and we applaud their contribution.
We have further plans for a New Westminster Youth Exhibition, Artists talks on divers ‘techniques and processes and informal recitals.
Anyone who is interested in volunteering or exhibiting at the Plaskett Gallery contact the Massey Theatre at 604.517-5900. Gallery Hours are Tuesday to Saturday 1 to 5pm and always by appointment.Read More →