Massey Theatre/ Eighth & Eight Creative Spaces Head of Ticketing
The position is responsible for ticketing operations, client care and systems. They oversee activities to ensure the financially effective and customer service-oriented operations of the ticketing and registration activities Eighth & Eight Creative Spaces (Massey Theatre Complex, New Westminster, BC) and affiliated offsite facilities such as Anvil Theatre. Manages all elements of the ticketing operations of over 300 special events, courses and activities at the two to three varying theatre spaces as well as studios and large gathering spaces, including the daily of the ticket office and online sales platforms.
We work in a highly customer service-oriented industry, which involves a variety of clients and patrons who are sometimes demanding. Must constantly meet tight deadlines. Workload is fast-paced, frequently heavy and working environment at times stressful. The position is supported by the larger leadership team and works closely with the Guest Services Coordinator.
The candidate will be familiar with professional and community arts and arts audiences in Metro Vancouver. They should know their way around the technologies and scheduling systems required to keep a hectic schedule flowing smoothly. They will bring experience working with diverse communities and be motivated to encourage community participation in the arts and culture, to express what is happening and enthusiastically share it with the public. They will have an organized and solutions oriented spirit as well as a compassionate and sociable nature.
The successful candidate will work with a highly skilled senior staff including the Performing Arts Programming Director, Marketing and Communications Director, Operational and Administrative Director, Indigenous Cultural Development Director, Technical Department and Guest Services heads. They will report to the Operational and Administrative Director. The position will:
Eighth and Eight / Massey Theatre Society exists and operates on the unceded traditional territories of Hul’qumi’num speaking Coast Salish peoples of Qayqayt, Musqueam, Kwantlen, Kwikwetlem and Katzie. We are committed to providing access to the space to those peoples and to contributing to their efforts toward cultural resurgence through our work. Consultation and direct employment of Indigenous people is a priority in these and other efforts. The Society is influenced by, and of service to, a broad range of communities, world views, ways of working and lived experiences. With conscious intention we are seeking a candidate whose identity may not have been equitably included in our organization, or the professional artistic sector historically.
We encourage applicants to articulate their personal connections and perspectives, in relation to systemic barriers, so that we may advance creating a more equitable and inclusive workplace.
Applicants are required to submit a professional resume and a maximum one page letter expressing their interest. Candidates should describe their related skills, experience and special qualities and characteristics that will add to the selection committee’s understanding of their qualifications.
References may be submitted at the time of application, or it is acceptable that they be added upon request.
Executive Director –Jessica Schneider, and associates will identify candidates to be interviewed. We will endeavour to complete shortly thereafter. The position will start as soon as possible.
Application Deadline: April 3, 2022 at midnight
Submit Applications via email to: Jessica@masseytheatre.com