Purchase tickets using our secure online system, or just browse for available seats.
Note: Verification of identity will be required when you pick up your tickets.
Tickets NW is the ONLY official ticket seller for the Massey Theatre.
Purchasing tickets from any third party ticketing sellers is outside of Massey Theatre and Tickets NW ‘s liability and may result in the purchasing of a counterfeit ticket, which we don’t want you to do!
To see a 360° virtual tour of Massey Theatre, please [click here].
CONSUMER TICKET POLICIES
Tickets are non-refundable or exchangeable. Exceptions can be made for the following reasons:
If a performance is cancelled, re-scheduled or postponed you will be able to obtain a refund. If the performance is cancelled you will be automatically refunded.
If the performance is re-scheduled or postponed, your ticket will be automatically transferred to the new date. If you are unable to attend the new date, please contact the box office and we will issue you a refund.
Please do not show up to the show if you have symptoms of Covid-19. If this applies to you personally please contact our Box Office.
COVID-19 SAFETY MEASURES
Attendance at our events is capped at 50% of capacity. Wearing a mask is required for all persons over 5 years of age at all times inside the facility.
All attendees aged 12 and up are required to show proof of full vaccination to attend events in our venues. Please come with your vaccine passport or regional equivalent and your government issued photo ID. Those aged 12-18 are not required to show ID. Children under 12 are not required to be vaccinated but must be accompanied by vaccinated adults. There are no other exceptions to the Public Health Order.
Please do not purchase tickets if you are unable to provide proof of vaccination at the performance. You will not be refunded if you are unable to enter.
All staff will wear masks at all times. All artists who are moving throughout the space will be masked and will only be unmasked in designated spaces.
Massey Theatre has in place a detailed communicable disease plan, a new audience guide and new ticketing procedures to ensure events are safe and responsible. This information can be found by clicking here.
PLEASE NOTE: The Covid 19 pandemic remains a public health risk. The theatre is following all requirements for safe gatherings as per government directives. To increase your safety we encourage you and all guests to consider your personal wellness and risk factors for yourself and loved ones when deciding to attend. Individuals are responsible for limiting their own exposure to other guests. As such, the theatre can't be held legally responsible for risks related to viral transmission. Rest assured theatre staff are taking a proactive and professional role in the adherence to protocols in the facility and we encourage open communication with us if any safety concerns emerge throughout, or after, your attendance at the theatre. We are all in this together!
Applicable service charges (based on ticket price) are added to each ticket sold payable by the consumer.
Please note: All patrons in the theatre must have their own seat. Parents with babes in arms are asked to contact the box office to identify seating arrangements. Seniors rates apply to patrons age 65 and above and any children's rates apply to patrons 12 and below unless otherwise stated.