Guest Guide

Your guide to a safe and enjoyable Massey Theatre experience

Your safety and wellbeing are vital to us as we welcome you to the theatre. To ensure you feel safe, secure and comfortable at all times, we’ve been working to introduce a wide range of new measures in the facility. We kindly ask that you review this audience guide prior to visiting one of our performances or events.

We look forward to seeing you once again!

Before you visit

Self-health assessment

Take your temperature before heading out. If you have a fever (temperature of 38C or higher) OR any new/worsening conditions (such as chills, a cough, or shortness of breath), you should stay home. You can view a complete list of common symptoms here:

Pack your face covering

Masks are recommended in all public spaces.

Check your ticket

Please check your ticket for your entry time, we are staggering entrance times to minimise queueing.

When you arrive

Join the queue

On arrival at the venue you will briefly join the physically distanced queue as you head straight in to your seat. Focus on ensuring you maintain a safe distance (2 meters) from others (guided by floor markings). Staff will be on hand to assist you.

Contact Tracing

With your ticket order we will have gathered your contact information. This information will be kept private with the exception of any request for attendees by the local health authority should there be a need to contact our guests for viral exposure control purposes.

Heading to your seat – Sanitizing stations

There are lots of sanitization stations in the space. Please sanitize before entering the theatre.

Ticket check

A masked theatre representative will check your ticket with a scanner so that you may gain entry to the theatre.

During your visit

Keeping your distance

During your visit please ensure you maintain a safe distance from others (2 meters) using the floor marking guides for reference.

Follow the routes

When moving around the theatre, please follow the clearly marked one-way routes to help maintain safe distancing. We’ve installed easy to follow floor markings and signage to assist you

Contactless payments and collections

We’ve installed protective screens and introduced payment technology to allow for contactless purchases at our box office and concession.

Enhanced cleaning

Rest assured, the theatre is professionally cleaned on a continual basis. Common contact surfaces and toilet facilities are regularly sanitised as all representatives are carrying sanitizing spray and clean cloths to wipe surfaces between and throughout the events.

When you are leaving

Follow directions

At the end of the performance please follow staff directions. You will be asked to exit via specific doors or at specific times to reduce congestions in circulation areas.

Our team are here to help

If you have any questions or feedback before, during or after your visit, don’t hesitate to chat to one of them. They’re here to make sure your visit is a safe and enjoyable one.

Phone: 604-521-5050