Job Posting: Front of House Staff Positions

Massey Theatre Society is a not-for-profit organization established in 1983 which operates a large arts facility called Eighth & Eight Creative Spaces. We offer an array of performances and artistic and community activities. With expansion, we are now working with of over 90,000 square feet of dynamic and creative space and services including operating the Massey Theatre, a 60 seat black box, 200 seat concert space, dance, media and rehearsal studios, shops and galleries, concessions and catering. The context is to serve as a place for artists in connection with community members at many stages in the creative process. Our programming direction is based on goals to create sustainable access and inclusion for all, with additional supports available for BIPOC, LGBTQ2+ and other underserved or historically excluded.

The facility, referred to as Eighth & Eight Creative Spaces includes the 1260 seat Massey Theatre which hosts dynamic and diverse entertainment performances.

We are now accepting applications for Front of House staff (ushers, ticketing and concession staff) to help deliver the related services to the public.

Description

The Front of House positions are paid casual positions that report to the Audience Services Coordinator. They are responsible for welcoming and checking in patrons, selling tickets and
other inventories, contributing to the comfort and safety of the audience and implementing the safety plan, should that be required. An usher is generally responsible for the customer service
of the audience before, during and after a performance and is mostly situated within the auditorium. Ticketing staff greet ticket buyers and efficiently ensure audiences are served in time for performances to begin. Concession staff must deliver quick and friendly service of a food and beverage menu which includes fresh and preserved items and the service of alcohol.

Activity is seasonal from October through June with a varying volume of events. Staff are expected to accept a minimum of four shifts per month when offered them in order to maintain
an active status.

Please apply only if you are able to meet that commitment and are comfortable with a fluctuation in hours available with shift hours at all times of day, including evenings and weekends.

Qualifications

Front of House staff members are the first people that the audience sees as they enter the theatre and the last person they see as they leave. Therefore, it is necessary that you have a
personable nature, can make eye contact, feel comfortable speaking clearly with guests andnvenue users, be open to receive feedback and requests for assistance from the public, managers and event organizers. You should have an excellent customer service and interpersonal skill set, and be willing to help guests, and clients, in any way you can. The ability to manage crowds while remaining calm in stressful situations is a key requirement.

Ushering:

• Scan tickets as guests enter the theatre
• Provide a welcoming, upbeat presence for guests
• Assist guests to their seats, and answer any questions they may have about the event
• Help set up the lobby, such as setting up, moving chairs and tables, putting up and removing signages
• Monitor the activity and behavior of audience members in the theatre during performances
• Assist guests with navigation of the facility, stowing / retrieving any support equipment or providing information proactively
• Picking up the garbage, tidying up the facilities, returning equipment and furniture to storage and collecting any lost items. Generally, reset public areas to pre-event state

Ticketing Service:

• Ensure exemplary customer service is provided processing ticket orders and greeting visitors
• Identify opportunities to improve services, make recommendations for changes
• Resolve patron issues, answer questions and helps secure positive relationships
• Maintain positive, open lines of communication with promoters/internal and external clients and staff

Concession Service:

• Provide welcoming, friendly service to guests
• Make coffee and set up sales inventory in an attractive way
• Make specialty coffees and drinks. Serve food safely and alcohol responsibly
• Handle and reconcile cash and payment systems
• Count, organize and stock concession inventory
• Prepare work area for cleaning by bagging all garbage, rinsing coffee and cream pots, removing recyclables and food waste to the collection area
• Tidy up and wipe down the area and reset it to its pre-event state

Considerations for all Front of House Positions:

• Staff are required to stay standing during their shift and be able to lift at least twenty-five pounds
• Personnel with physical disabilities will face some limitations in accessing certain areas of the facilities but adaptations will be facilitated whenever possible
• Communications, dress, and conduct standards must be maintained
• Strong knowledge of theatre or event safety and operation procedures is required
• Staff should bring flexibility to necessary schedule changes staying longer if events or performances end later than anticipated. End times are not always predictable
• Food Safe, Serving it Right and First Aid certificates are an asset

Compensation

$22/hr plus 4% vacation pay.

Commitment to equity and inclusion

Eighth and Eight Creative Spaces / Massey Theatre Society exists and operates on the unceded traditional territories of Hul’qumi’num speaking Coast Salish peoples of Qayqayt, Musqueam, Kwantlen, Kwikwetlem and Katzie. We are committed to providing access to the space to those peoples and to contributing to their efforts toward cultural resurgence through our work.

Consultation and direct employment of Indigenous people is a priority in these and other efforts. The Society is influenced by, and of service to, a broad range of communities, world views, ways of working and lived experiences. With conscious intention we are seeking candidates whose identity may not have been equitably included in our organization, or the broader professional cultural sector historically. We encourage applicants to articulate their personal connections and perspectives, in relation to systemic barriers, so that we may advance creating a more equitable and inclusive workplace.

Application Proccess

Applicants are required to submit a resume and a maximum one page letter expressing their interest. Candidates should describe their related skills, experience and special qualities and characteristics that will add to the our understanding of your qualifications. References may be submitted at the time of application, or it is acceptable that they be added upon request.

Only those being interviewed will be contacted. The position will start as soon as possible.

Application Deadline: October 9, 2025 at midnight

Submit Applications via email to: info@masseytheatre.com